RETURN AND EXCHANGE POLICY
RETURN AND EXCHANGE POLICY - SOCCER CHANGER
At Soccer Changer, customer satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you may request a return or exchange of the product within 7 calendar days of receiving it. To ensure a fair and efficient process, please follow the conditions outlined below:
Conditions for Return or Exchange
- Original Packaging: The product must be returned in its original packaging.
- Product Condition: The product must not show signs of use or wear and must be in perfect condition, as received.
- Tags and Accessories: All original tags must remain intact and attached to the product, and all manuals and accessories provided must be returned.
Size Exchange Policy
Please note that we do not offer exchanges for incorrect size selection. To assist you in choosing the correct size, detailed measurements in centimeters for all our products are provided on our website.
IMPORTANT: Returns will not be accepted if the above conditions are not met.
How to Request a Return or Exchange
To request a return or exchange, please follow the steps below:
- Send an email to soccerchanger1924@gmail.com with the following information:
- Full name of the customer
- Order number
- Email used for the purchase
- Reason for the return or exchange
Return Analysis and Confirmation
Once we receive your request, we will evaluate the condition of the returned product. If the return is approved, we will provide the address for shipping the product. Once the return is confirmed, we will proceed with a refund for the amount paid for the product and shipping.
Refund Method
- Credit Card Refund: The amount may take up to two billing cycles to appear, depending on the processing times of the payment gateway and the issuing bank.
Final Considerations
Our goal is to ensure you have the best shopping experience with us. If you have any questions or need further assistance, please do not hesitate to contact us via our support email.
Soccer Changer
Email: soccerchanger1924@gmail.com
This policy is designed to ensure that the return or exchange process is fair, transparent, and efficient for all our customers.
Thank you for choosing Soccer Changer!